Just Make It Work: Introducing Help Desk On Demand

We’re pleased to make an important announcement: we’ve reinvented our help desk into a cutting-edge system we call Help Desk on Demand. It’s part of our commitment to constantly innovate to bring you the highest-quality service possible.

With Help Desk on Demand, you can tell us the response time you need when you make your request for support. Whether you need help in 15 minutes, 2 hours, 4 hours, or 8 hours, we’ll respond to your request in the time frame you request. That’s right: if you need an immediate response, an experienced technician from TNB will call you back within 15 minutes.

We’ll work with you when you’re available to work with us. With Help Desk on Demand, we’re scheduling our responses to client support needs so we’ll be there for you when you need us. If you’re on your way to an important meeting, we’ll be right there with you. If you’re available to work with us tomorrow afternoon, we’ll schedule your service call for when you’re free.

You’ll be updated on your problem while work is being done, with the personal experience of Help Desk on Demand. You’ll be talking to your support team in real time, on your schedule.

Of course, Help Desk on Demand is included for all our valued clients. It’s just another way we’re improving our service for you. Our commitment to you is simply that you will receive the support you need, when you need it, every time you call. You’ll set the expectations by telling us the response time that you need for your situation and schedule. And we’ll meet those expectations every time.

Everyone needs computer help from time to time. The next time you need support, we’ll see you at our friendly, cutting-edge Help Desk on Demand.

Good News! Improved Benefits from the Microsoft Software Donation Program

This article is reprinted courtesy of TechSoup.org. TechSoup connects nonprofits with donated software. Visit TechSoup.org for more information!

Beginning July 27, 2011, organizations now have more flexibility regarding when they can request Microsoft software donations and in the product donations available.

How These Changes Benefit Your Organization:

Request what you need, when you need it: Organizations can now request Microsoft products as needed, not just once per year. Also, there is no longer a five-seat minimum requirement, so an organization can request just one license if that is all it needs.

Get more complete solutions: Now you can request from up to 10 different Microsoft title groups in each 2-year cycle, so you can build more complete solutions that help you meet your mission. And with Microsoft’s Get Genuine Windows offer, you can ensure you’re running genuine versions of Microsoft operating systems (see sidebar).

Easily see Microsoft details at a glance: To help organizations manage their Microsoft donations, TechSoup has created the Microsoft Donation Center (accessible on TechSoup.org from the Donation Request/History page under My Account), where nonprofits can get all the pertinent details in one place.

If you’re already partici-pating in the Microsoft Software Donation Program through TechSoup, your cycle has been reset! Your 2-year donation cycle will start again when you place your first Microsoft request after July 27, 2011, and will reset every two years on the anniversary of that request. Requests placed before July 27 will not count against your new donation allotment.

With these improvements from Microsoft and the new Microsoft Donation Center, now is an excellent time for another visit to TechSoup!

Our CEO’s Idea of a Vacation

Susan Labandibar is on vacation right now, but you won’t find her at the beach. Instead, she’ll be in the Borneo jungle.

That’s because Susan’s idea of a vacation is to help save the orangutans and their rain forest habitat as they are threatened by encroaching palm oil farms and other environmentally irresponsible practices.

Two years ago, Susan visited Borneo for the first time. There, she met Dr. Birute Galdikas, the guardian angel of orangutans. Susan soon became an active volunteer and donor to help Dr. Galdikas’s nonprofit, Orangutan Foundation International (OFI).

As part of her effort to help OFI, Susan created the Hutan Project here at Tech Networks of Boston. Did you know TNB donates 20% of new revenue to save crucial rain forest habitat?

This year, Susan’s tour is even more ambitious. She’ll meet the founders of several grassroots nonprofits, as well as scientists from the Center for International Forest Research in Jakarta. She’ll help them rescue endangered animals, and publicize the plight of the orangutan amid rain forest destruction.

Susan will finish her trip at the Orangutan Care Center and Quarantine in Borneo, in the happy company of the Center’s long-term volunteers and intelligent, hairy residents.

Susan will be back in the U.S. on August 31, insha’Allah. (That means “God willing” in Arabic.) Susan won’t be doing much eating during the day, either: this month is Ramadan.

Get Software Donations from TechSoup.org

Most of our nonprofit clients are using TechSoup.org to get commercial software at a very low cost. What could be a better deal than that? If you haven’t visited TechSoup.org in a while, here are some of the products available now:

  • Microsoft Office 2010 Standard or Professional Plus—including the latest versions of Word, Excel, PowerPoint and Outlook, as well as useful additional products like Access, Publisher, OneNote, Lync, InfoPath and SharePoint.
  • Intuit QuickBooks 2011
  • Norton AntiVirus 2011
  • Adobe Creative Suite 5.5 Design Premium
  • Microsoft Windows 7 Upgrade

Get Genuine!

If you have a copy of Microsoft Windows that is not genuine, Microsoft is offering nonprofits and libraries a one-time donation of a full Windows 7 installation (not an upgrade). You can place only one request, for up to 50 licenses.

Find out more about these low-cost upgrades at TechSoup.org, or call us at Tech Networks of Boston!

Meet a Boston Techie: Nick Ford, IT Consultant

Nick Ford is one of our highly experienced IT Consultants, specializing in servers as well as desktop systems, and providing a full range of computer support to end users.

What’s a typical day for Nick? He makes the rounds to organizations like Boston Day and Evening Academy, United South End Settlements, and Community Servings.

During a client visit, Nick will check all IT equipment to ensure server, network, and workstation health. He’ll also work with client staff members when they need deskside support.

Nick brings serious experience to our clients, along with his friendly smile and helping hand. As a member of Network Services at the Museum of Fine Arts, he ran a complex multi-server system supporting over 800 users.

Nick has served three tours in Iraq and Afghanistan as an Assault Team Member with the U.S. Army Rangers, where he earned many commendations including a Purple Heart.

Retail Specials

The retail store Tech Computers of Boston offers specials to all TNB clients and their employees. Visit the store at 574 Dorchester Ave. to get these great benefits!

  • 15% off all labor for repairs
  • Virus removal, $136 (regular $160)
  • Operating system restore, $127.50 (regular $150)
  • Diagnostic, $42.50 (regular $50)
  • One-hour tune-up, $68 (regular $80)

Refurbished desktop computers from $150 to $350; refurbished Dell 630 laptops, $325. Products all come with a 180-day warranty.

Tech Networks of Boston Services and Benefits

Tech Networks of Boston partners with businesses and nonprofits to create and maintain sustainable, efficient and environmentally friendly IT operations.


  • Cloud service packages tailored to your needs
  • Computer network setup and maintenance
  • Hardware selection, service, and warranties
  • Help Desk on Demand and emergency support
  • Planning, budgeting and strategy for the long term

Benefits for Nonprofits:

  • Features in our monthly Boston Charity Events newsletter
  • Listing on giving.techboston.com if requested
  • Special referral incentives

Working Together to Save South Boston’s Trees

NB staffer Jennifer Brundage spends her mornings working with Southie Trees and Action for Boston Community Development (ABCD) to advocate for the preservation of trees throughout South Boston. Jen helps the youth workers at ABCD to compare architectural drawings with trees present, taking scientific measurements and entering them into a database.

Jen has produced an up-to-date inventory of all trees in the Old Colony housing community, which is now being redeveloped. Advocates will use this tree inventory to educate the community and the Boston Housing Authority about the importance of preserving them.

Urban Trees in Perspective: Can you guess where the photo above was taken? Hint: it’s within a few blocks of Andrew Square. E-mail jennifer.brundage@techboston.com with your guess!