Just Make It Work: Introducing Help Desk On Demand

We’re pleased to make an important announcement: we’ve reinvented our help desk into a cutting-edge system we call Help Desk on Demand. It’s part of our commitment to constantly innovate to bring you the highest-quality service possible.

With Help Desk on Demand, you can tell us the response time you need when you make your request for support. Whether you need help in 15 minutes, 2 hours, 4 hours, or 8 hours, we’ll respond to your request in the time frame you request. That’s right: if you need an immediate response, an experienced technician from TNB will call you back within 15 minutes.

We’ll work with you when you’re available to work with us. With Help Desk on Demand, we’re scheduling our responses to client support needs so we’ll be there for you when you need us. If you’re on your way to an important meeting, we’ll be right there with you. If you’re available to work with us tomorrow afternoon, we’ll schedule your service call for when you’re free.

You’ll be updated on your problem while work is being done, with the personal experience of Help Desk on Demand. You’ll be talking to your support team in real time, on your schedule.

Of course, Help Desk on Demand is included for all our valued clients. It’s just another way we’re improving our service for you. Our commitment to you is simply that you will receive the support you need, when you need it, every time you call. You’ll set the expectations by telling us the response time that you need for your situation and schedule. And we’ll meet those expectations every time.

Everyone needs computer help from time to time. The next time you need support, we’ll see you at our friendly, cutting-edge Help Desk on Demand.

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About TNB

Founded in 1994, Tech Networks of Boston (TNB) delivers people-oriented IT support and care through service desk, remote monitoring and maintenance, staff augmentation, onsite support, strategic planning, training and project IT services to non-profits and businesses in greater Boston with a focus on non-profit health care and human service providers.

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