When you’re working to a deadline and there’s a computer problem, you need a knowledgeable helping hand. Our deskside support technicians are at hand.
They work as part of a client organization, helping users with computer issues right at their desks, keeping managers apprised of maintenance needs and solving the everyday problems that can prevent people from working effectively. All deskside support technicians come to a client office with prior experience working at the Help Desk on Demand in TNB’s Remote Services Department.
Deskside support technicians are employees of TNB, where they receive ongoing professional training, coaching and supervision, and full benefits. They also benefit from staff development activities provided by TNB. Ongoing training ensures that your deskside support technician stays up to date on the latest technology.
As a cost-effective alternative to hiring full-time permanent staff, TNB deskside support technicians make business sense. They work just as if they were your internal employees, observing your organization’s business hours and holiday schedule.
TNB deskside support technicians are the perfect complement to your ongoing service contract with TNB.