Going to Work with Mobile Device Management

Increasingly, organizations are adopting “Bring Your Own Device” (BYOD) policies.  This means that employees who need to work outside the office can choose a smartphone, tablet, or wireless access card, and the organization will assist him or her in procuring, maintaining and using the device with internal systems like e-mail and calendar.

Successfully implementing BYOD requires investment.  It takes time and money for employees to procure devices, obtain in-warranty and out-of-warranty service, change devices, plans or carriers, and integrate devices into the organization’s systems.  Tech Networks can reduce employee time spent managing mobile devices and streamline the procurement process.

TNB’s Mobile Device Management service provides full life-cycle support for employee mobile devices.  We order devices from a set of carriers selected by the customer and provision them according to the needs of the customer’s employees. TNB configures e-mail and calendar on the mobile device along with other features selected by the customer.  Once we have shipped the device to the end user, we continue to provide full support on the devices, including troubleshooting and help desk support.

Mobile Device Management can include ongoing inventory and expense tracking, with monthly reports provided to the customer.  Our customers set policies on how frequently employees may upgrade their devices and when software updates are deployed.  At the end of the device life cycle, we provide secure disposal and recycling.

Would you like to know more?  Contact us at 617.269.0299 today!

Click here to view the full May 2012 Boston Techie newsletter.

How Do You Use Your Mobile Device?

The advent of mobile devices is changing the way we do business.  Here at Tech Networks, more and more of our clients and staff do important business on their mobile phones, grabbing time on the go.

“I couldn’t live without my smartphone,” says Nancy Watterson-Diorio, Executive Director of Boston VA Research Institute (BVARI).  Watterson-Diorio chooses not to check her work e-mail on her smartphone, but has established a Google Mail account just for the phone.  She uses her phone for text messaging, e-mail, Facebook, LinkedIn, maps, Google search, and the list goes on.  “I once went to a meeting in Las Vegas and they gave me an app for the meeting,” Watterson-Diorio says, in what has become a conference planning trend.

One only has to think of the many e-mail messages we all receive that end with a “please excuse my brevity” to appreciate how ubiquitous mobile device e-mail has become.  At TNB, we have a mobile workforce of IT consultants, many of whom stay connected using their phones while on the road.

Text messaging, too, has changed the face and pace of business.  Watterson-Diorio explains that her organization now routinely collects a number for text messaging along with other contact information.  “The number of phone calls has plummeted,” she says. “You know you’re not bothering someone” with text messaging because the person does not need to interrupt what they’re doing to have a phone conversation.  Watterson-Diorio finds that texting gets people’s attention faster than e-mail, but is less of an interruption than the phone.

Increasingly, employees are using their personal cell phones for work, in highly productive but unexpected ways.  As technology improves, we expect this trend to accelerate.  That’s why TNB offers Mobile Device Management to help our clients integrate employee’s personal phones into their IT systems.  Contact us today to find out more!

Click here to view the full May 2012 Boston Techie newsletter.

Meet Tom Hughes, Resource Manager

Your TNB technician arrives at your office to perform maintenance.  Your Help Desk call gets escalated to a service technician, who solves your urgent problem right away.  A technician troubleshoots your mobile device problem and gets you back to work on the go.  Behind the scenes is Tom Hughes.

Tom manages our IT Consultants, matching them to jobs and scheduled visits at client sites.  He also handles service for our Mobile Device Management clients, ensuring success, quality and excellent customer service in troubleshooting client issues.

Before joining TNB, Tom developed a long record in technical project management, including stints at IBM, John Hancock, and over 20 years at Harvard. In his spare time, he enjoys fly fishing, photography and amateur radio.

Click here to view the full May 2012 Boston Techie newsletter.

Smartphones Save Animals: Governing Magazine

According to a recent article in Governing magazine, citizen volunteers are starting to perform jobs once handled by government (“Full-Service Government Comes to an End,” by Paul W. Taylor).  Mobile technology enables this shift by enabling citizens to find out quickly about easy ways to help in their own neighborhoods.  People help each other more, and the city has to send out fewer trucks for minor jobs.

The City of Boston has implemented Citizens Connect, a tool that lets citizens report problems and see other citizens’ reports using their mobile devices.  Using Citizens Connect, Tech Networks CEO Susan Labandibar took care of a municipal issue in her South Boston neighborhood and became one of the examples in the Governing article.

As reported in the article, Susan was browsing Citizens Connect on a cold winter night when she saw this message: “Possum in my trash can.  Can’t tell if it’s dead.  Barrel in back of 168 W. 9th.  How do I get this removed?”  Susan saw that the site was a short distance from her home.  She walked over, turned the trash can on its side, resolved the ticket and tweeted “Good night, sweet possum.”

Mobile devices are increasing efficiency and bringing people together.  They improve our lives—and those of opossums—in unexpected ways.

Click here to view the full May 2012 Boston Techie newsletter.

Know Your City’s Trees! May Contest

Where in South Boston was this tree? This month we’re featuring a recent historical photo. We’ve featured a mix of urban trees, mostly around South Boston and some in other neighborhoods. You might need to really know South Boston to win this month’s contest! This famous tree, which gave joy to many in Southie, was struck by lightning a few years ago. This scene shows the tree soon after it was struck.

Urban trees serve many roles at once: beautification, recreation, noise reduction, improving air quality and protecting the environment. Above all, they make neighbors happy.

Tech Networks of Boston supports the preservation of mature urban trees, which make neighborhoods more pleasant, filter our air and water, and moderate temperatures. We hope you’ll use this contest as a fun way to get to know your city’s trees!

Click here to view the full May 2012 Boston Techie newsletter.