Sometimes your employees need a helping hand at their side. Full-time Deskside Support from Tech Networks of Boston is the affordable alternative to hiring permanent staff.
Our technicians report day-to-day to your managers, observing your hours and policies. They receive ongoing mentoring, career development and training from Tech Networks of Boston.
Here are just a few examples of issues our technicians resolve in a typical day.
8:57 Client manager needs a loaner laptop hooked up to the projector in the conference room for a meeting, starting at 10:30.
9:00 User can’t access e-mail. Couldn’t access company wireless network. Laptop froze and could only be shut down by removing the battery.
10:51 User can’t watch streaming videos on webpages, but YouTube works. Some videos appear briefly, then disappear.
12:44 New temporary employee arrives.
Provided employee a spare laptop; set up Outlook e-mail account, network drives and drivers.
1:19 User needs an account on an internal restricted-access network.
2:56 Update internal e-mail distribution lists by removing and adding users.
4:10 User is having trouble creating a table in Word.
Our Deskside Support technicians solve problems in client offices every day. To learn more, please call us at 617.269.0299.