A Day in the Life of a Deskside Support Technician

Sometimes your employees need a helping hand at their side.  Full-time Deskside Support from Tech Networks of Boston is the affordable alternative to hiring permanent staff.

Our technicians report day-to-day to your managers, observing your hours and policies.  They receive ongoing mentoring, career development and training from Tech Networks of Boston.

Here are just a few examples of issues our technicians resolve in a typical day.

8:57    Client manager needs a loaner laptop hooked up to the projector in the conference room for a meeting, starting at 10:30.

9:00    User can’t access e-mail.  Couldn’t access company wireless network.  Laptop froze and could only be shut down by removing the battery.

10:51  User can’t watch streaming videos on webpages, but YouTube works. Some videos appear briefly, then disappear.

12:44  New temporary employee arrives.
Provided employee a spare laptop; set up Outlook e-mail account, network drives and drivers.

1:19    User needs an account on an internal restricted-access network.

2:56    Update internal e-mail distribution lists by removing and adding users.

4:10    User is having trouble creating a table in Word.

Our Deskside Support technicians solve problems in client offices every day.  To learn more, please call us at 617.269.0299.

Click here to read the full June newsletter.

This entry was posted in TNB Products and Services by TNB. Bookmark the permalink.

About TNB

Founded in 1994, Tech Networks of Boston (TNB) delivers people-oriented IT support and care through service desk, remote monitoring and maintenance, staff augmentation, onsite support, strategic planning, training and project IT services to non-profits and businesses in greater Boston with a focus on non-profit health care and human service providers.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>