Meet a Boston Techie: Cordaryll Monroe, Deskside Support Technician

If you’re an employee at Commonwealth Care Alliance (CCA), you’re probably busy making sure the people of Massachusetts can get the medical care they need.  When a computer problem prevents you from working effectively, you need only call and Cordaryll Monroe will be at your side.

Cordaryll is a Tech Networks employee working full-time out of CCA’s office as a Deskside Support Technician.  He functions as part of CCA’s IT team, reporting day-to-day to a CCA IT manager.  Cordaryll helps CCA employees resolve the many computer issues that inevitably come up—like those in our cover story.  Cordaryll came to TNB from the Shriver Job Corps with the CompTIA++, MCP Windows XP, and MCTS: Network Infrastructure and Configuration certificates.  He completed a six-week internship followed by full-time work at TNB’s Help Desk on Demand prior to taking on his role at CCA.

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About TNB

Founded in 1994, Tech Networks of Boston (TNB) delivers people-oriented IT support and care through service desk, remote monitoring and maintenance, staff augmentation, onsite support, strategic planning, training and project IT services to non-profits and businesses in greater Boston with a focus on non-profit health care and human service providers.

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