Meet a Boston Techie: Tyrone McIntosh, Client Care Specialist

TyMc-WebChances are that you have already heard Tyrone McIntosh’s friendly voice if you have called the Help Desk at TNB. Tyrone, who goes by “Ty,” is our Client Care Specialist.

Ty serves as the first point of contact for people calling the Help Desk for technology support and care. After listening to the caller’s challenge, Ty creates a ticket and assigns the case to our Help Desk engineers who can provide prompt and thorough resolution. 

Working at a small nonprofit before joining TNB, Ty was once at the other end of the line. As a result, he is acutely aware of the time and monetary constraints faced by many clients. “I can empathize with a lot of callers. For me, every issue is important! Even a seemingly insignificant thing like the printer not working could lead to a missed deadline for a grant proposal and a big difference in an organization’s finances,” said Ty.

A people person, Ty enjoys the human interaction that is the core component of his job. Ty believes in giving back to his community. When not helping clients resolve their technology problems, Ty can be found taking photographs and volunteering for his church in Hyde Park.

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CALC-ulated Action to End the Climate Crisis

CALC Pic from Boston TechieIn January, TNB launched a new project: The Climate Action Liaison Coalition (CALC). We saw an unoccupied niche in the climate movement: small to medium sized local businesses taking targeted action to end the climate crisis. CALC is for companies who recognize that climate change is both a major threat to financial well-being and an opportunity to build a new economy based on restoring our environment and fixing our future.

In the United States, businesses are key participants in shaping public policy on environmental issues. Climate Action Liaisons work within businesses to help them meet the challenges and opportunities of climate change. Liaisons educate employees, empower leaders to advocate directly for policy solutions, and collectively influence the business community’s position on climate change issues. Working with organizations such as Citizen’s Climate Lobby, Sierra Club and 350 Massachusetts, CALC’s goal is to recruit five businesses by July 1st. Recently, Spencer Organ Company, a group that services organs in many of Boston’s churches, has hired Richard Cutler, a volunteer with The Climate Reality Project Leadership Corps, as their Climate Action Liaison.

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An Alliance for a More Sustainable Future

Roxbury Technology

Members of the TNB team paid a visit to Roxbury Technology’s manufacturing plant.

Roxbury Technology, LLC, one of Boston’s largest and most sustainable woman-owned businesses in the technology arena, and TNB have formed a strategic alliance. Together, we will now offer complete IT and printer services, including local help desk, remote monitoring, staff augmentation, onsite support, printer repair, and new and remanufactured computer equipment and supplies, including ink and toner, printers, and computers. 

Clients of both firms will now have the opportunity to recycle empty ink and toner cartridges for remanufacture and resale locally in Boston and the surrounding communities. Our onsite service technicians will soon distribute information packets at client sites containing instructions on how to purchase and recycle consumables and other equipment.

Click here to view the full Boston Techie newsletter.