While sales people often focus on getting clients to sign on the dotted line and move on as quickly as possible, for the past 30 years Joe has been invested in long-term client satisfaction across several industries. Joe is experienced at transforming the “back offices” of organizations in order to make sure clients get what they need. For instance, while working for a Home Improvement Contractor, he implemented a fulfillment calendar to make sure he was able to make and keep promises to clients. Joe quoting Epictetus, says “‘We have two ears and one mouth for a reason.’ I have learned to listen to client needs… as I listened to the problems of our clients, I saw right away the parallel between IT and my prior work for a chimney company.” In chimney repair, allowing for a lapse in repairs can cause catastrophic failure, endanger households and cost many times as much as completing routine maintenance. Joe joined TNB in May and has been an evangelist for longer-term thinking here as well. By asking the right questions, Joe has helped clients see the importance of investing in planning and improvements in infrastructure that have helped save them money, improve efficiency and better focus on their missions.
According to an NTEN report, mentioned here in a previous blog post, only 5% of organizations who struggle with their IT have a separate IT budget. Among non-profits who excel at integrating IT with their mission, 40% have a separate IT budget.
These same successful NPOs enjoy more efficient operations and more effective fundraisers. You can see complete details and analysis of this report online at www.nten.org.
Tech Networks is a strong advocate of planning. Our TechPlan model is designed for NPOs without internal IT staff and we are committed to making sure they do not get stuck in the frantic and frustrating “just-fix-it” mode.
Tech Network’s new approach to planning puts the client in charge by assembling a team comprised of members of client organization and TNB staff.
It is not uncommon for our TechPlan clients to have overlooked the importance of IT planning in their broader planning efforts. As a result of this oversight, clients often use up their TechAdvisor hours putting out fires (i.e. making emergency repairs) rather than making more substantive upgrades to their systems and planning. Maximizing your investment in IT resources requires a plan that takes you from waiting to see if something breaks, to having a plan in place designed to protect two of your most valuable resources…time and money.
We know just how hard it can be for some organizations to transition from the reactive “IT maintenance and upkeep” mode to a more proactive “strategic and cost-effective planning” mode, we’ve developed a “Four Step” process to show you the way.