---
title: A Day in the Life of a Deskside Support Technician
description: Find out what a Deskside Support Technician's day is like
---

[Tech Networks of Boston | Blog](https://blog.techboston.com)

# [A Day in the Life of a Deskside Support Technician](https://blog.techboston.com/a-day-in-the-life-of-a-deskside-support-technician)

 Written by [TNB](https://blog.techboston.com/author/tnb) | May 16, 2012 7:46:18 PM

Sometimes your employees need a helping hand at their side.  Full-time Deskside Support from Tech Networks of Boston is the affordable alternative to hiring permanent staff.

Our technicians report day-to-day to your managers, observing your hours and policies.  They receive ongoing mentoring, career development and training from Tech Networks of Boston.

Here are just a few examples of issues our technicians resolve in a typical day.

**8:57   ** Client manager needs a loaner laptop hooked up to the projector in the conference room for a meeting, starting at 10:30.

**9:00**    User can’t access e-mail.  Couldn’t access company wireless network.  Laptop froze and could only be shut down by removing the battery.

**10:51 ** User can’t watch streaming videos on webpages, but YouTube works. Some videos appear briefly, then disappear.

**12:44**  New temporary employee arrives.  
*Provided employee a spare laptop; set up Outlook e-mail account, network drives and drivers.*

**1:19**    User needs an account on an internal restricted-access network.

**2:56**    Update internal e-mail distribution lists by removing and adding users.

**4:10**    User is having trouble creating a table in Word.

Our Deskside Support technicians solve problems in client offices every day.  To learn more, please call us at 617.269.0299.

[Click here to read the full June newsletter.](http://issuu.com/technetworksofboston/docs/bt201206.pdf?mode=window&backgroundColor=%23222222)

[View full post](https://blog.techboston.com/a-day-in-the-life-of-a-deskside-support-technician)

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