--- title: "Meet a Boston Techie: Tyrone McIntosh, Client Care Specialist" description: "Meet a Boston Techie: Tyrone McIntosh, Client Care Specialist" --- ### Search engine Use this form to find things you need on this site Search × [![We're better together.](https://blog.techboston.com/hubfs/Tech_Networks_of_Boston_June2018/Images/Logo_without_motto-copy-web.png)](https://techboston.com) - [About TNB](https://techboston.com/about-tnb/) - [Overview](https://techboston.com/about-tnb/) - [Annual Report](https://techboston.com/wp-content/uploads/2023/03/2022-Benefit-Report.pdf) - [Mission](https://techboston.com/about-tnb/mission/) - [Partnerships and Affiliations](https://techboston.com/about-tnb/partnerships/) - [Certifications & Awards](https://techboston.com/about-tnb/certifications-awards/) - [Blog](https://techboston.com/about-tnb/blog/) - [Free Resources](https://techboston.com/about-tnb/resources/) - [Job Opportunities](https://techboston.com/about-tnb/careers/) - [Services](https://techboston.com/our-services/services-overview/) - [Overview](https://techboston.com/our-services/services-overview/) - [Integrated Services](https://techboston.com/our-services/integrated/) - [Managed Services](https://techboston.com/our-services/managed-services-2/) - [Project Services](https://techboston.com/our-services/project-services/) - [Case Studies](https://techboston.com/case-studies/) - [Using IT to Increase Productivity and Reduce Costs](https://techboston.com/case-studies/increase-productivity/) - [Updating Technology for Growing Needs](https://techboston.com/case-studies/updating-technology/) - [Shifting to Remote Work in the Midst of a Crisis](https://techboston.com/case-studies/remote-work/) - [Protecting Your Organization in the Wake of Cybercrime](https://techboston.com/case-studies/cybercrime/) - [Integrating Technology for Mission Driven Success](https://techboston.com/case-studies/integrated-technology-success/) - [Events](https://techboston.com/events/) - [Upcoming Events](https://techboston.com/events/) - [Past Roundtable Events](https://techboston.com/past-roundtable-events/) - [TNB’s Dialogue Series on Nonprofit Data and Evaluation](https://techboston.com/about-tnb/blog/best-practices-data-evaluation/) - [Contact Us](https://techboston.com/about-tnb/contact-us/) - [Home](https://techboston.com/) - [About Us](https://techboston.com/about-tnb/) - [2022 Annual Report](https://techboston.com/wp-content/uploads/2023/03/2022-Benefit-Report.pdf) - [Blog](https://techboston.com/about-tnb/blog/) - [Certifications & Awards](https://techboston.com/about-tnb/certifications-awards/) - [Case Studies](https://techboston.com/about-tnb/case-studies/) - [Job Opportunities](https://techboston.com/about-tnb/careers/) - [Mission](https://techboston.com/about-tnb/mission/) - [Partnerships and Affiliations](https://techboston.com/about-tnb/partnerships/) - [Events](https://techboston.com/events/) - [Services](https://techboston.com/our-services/) - [Contact Us](https://techboston.com/about-tnb/contact-us/) # Meet a Boston Techie: Tyrone McIntosh, Client Care Specialist [Home](https://techboston.com) / Meet a Boston Techie: Tyrone McIntosh, Client Care Specialist Return to Previous Page [Staff Spotlight](https://blog.techboston.com/tag/staff-spotlight) ### Meet a Boston Techie: Tyrone McIntosh, Client Care Specialist [![TyMc-Web](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png)](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png)Chances are that you have already heard Tyrone McIntosh’s friendly voice if you have called the Help Desk at TNB. Tyrone, who goes by “Ty,” is our Client Care Specialist. Ty serves as the first point of contact for people calling the Help Desk for technology support and care. After listening to the caller’s challenge, Ty creates a ticket and assigns the case to our Help Desk engineers who can provide prompt and thorough resolution.  Working at a small nonprofit before joining TNB, Ty was once at the other end of the line. As a result, he is acutely aware of the time and monetary constraints faced by many clients. “I can empathize with a lot of callers. For me, every issue is important! Even a seemingly insignificant thing like the printer not working could lead to a missed deadline for a grant proposal and a big difference in an organization’s finances,” said Ty. A people person, Ty enjoys the human interaction that is the core component of his job. Ty believes in giving back to his community. When not helping clients resolve their technology problems, Ty can be found taking photographs and volunteering for his church in Hyde Park. Click here to [view the full Boston Techie newsletter.](http://issuu.com/technetworksofboston/docs/boston_techie_june_2013_issuu) Share Post - - - - - [mailto:?body=https://blog.techboston.com/meet-a-boston-techie-tyrone-mcintosh-client-care-specialist](mailto:?body=https://blog.techboston.com/meet-a-boston-techie-tyrone-mcintosh-client-care-specialist) [Previous](https://blog.techboston.com/deborah-elizabeth-finn-joins-tech-networks-of-boston-to-provide-technical-advice-and-strategy) [Deborah Elizabeth Finn Joins TNB to Provide Advice and Strategy](https://blog.techboston.com/deborah-elizabeth-finn-joins-tech-networks-of-boston-to-provide-technical-advice-and-strategy) [Next](https://blog.techboston.com/66-of-non-profits-surveyed-utilize-technology-plans) [66% of Non-Profits Surveyed Utilize Technology Plans](https://blog.techboston.com/66-of-non-profits-surveyed-utilize-technology-plans) #### RELATED POSTS Staff Spotlight #### Meet a Boston Techie: Eliot Sennett, Chief Technology Officer September 25, 2012 at 07:00 AM by TNB … Staff Spotlight #### Meet a Boston Techie: Cordaryll Monroe, Deskside Support Technician May 16, 2012 at 03:32 PM by TNB … Staff Spotlight #### Meet Tom Hughes, Resource Manager April 17, 2012 at 09:20 AM by TNB … Staff Spotlight #### Meet a Boston Techie: David Tenofsky, Account Executive March 14, 2012 at 09:30 AM by TNB … ### Leave a Reply [![updatedblogad](https://blog.techboston.com/hs-fs/hubfs/updatedblogad.png?width=312&name=updatedblogad.png)](https://techboston.com/about-tnb/contact-us/)                    ### Contact Us 1 Wadleigh Place South Boston, MA 02127 Phone: 617.269.0299 Fax: 888.527.9333 ### GET UPDATES ### Resources [Server Failure and Recovery](https://techboston.com/resources/server-failure/) [Plan a Successful Email Migration to the Cloud](https://techboston.com/resources/email-migration/) [How to Align Your Staff on Technology Use and Policies](https://techboston.com/resources/technology-policies/) [Data Loss and Recovery: A Guide](https://techboston.com/resources/data-loss-recovery/) [Assess Your IT Needs: Is an MSP Right For You?](https://techboston.com/resources/assess-it/) [IT Audits and Assessments: What Are They Good For?](https://techboston.com/resources/it-audits-assessments/) [The Right Time to Change Your MSP](https://techboston.com/resources/change-msp/) [Privacy Policy](https://techboston.com/privacy-policy/) © 2021 Tech Networks of Boston