Meet Tom Hughes, Resource Manager

Your TNB technician arrives at your office to perform maintenance.  Your Help Desk call gets escalated to a service technician, who solves your urgent problem right away.  A technician troubleshoots your mobile device problem and gets you back to work on the go.  Behind the scenes is Tom Hughes.

Tom manages our IT Consultants, matching them to jobs and scheduled visits at client sites.  He also handles service for our Mobile Device Management clients, ensuring success, quality and excellent customer service in troubleshooting client issues.

Before joining TNB, Tom developed a long record in technical project management, including stints at IBM, John Hancock, and over 20 years at Harvard. In his spare time, he enjoys fly fishing, photography and amateur radio.

Click here to view the full May 2012 Boston Techie newsletter.