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Technology Management Tips for SMBs

A small and midsize business (SMB) is a business which, due to its size, has different IT requirements—and often faces different IT challenges—than do large enterprises, and whose IT resources (usually budget and staff) are often highly constrained. Perhaps your organization can't afford to hire a full-time IT Manager and your day is interrupted with intermittent tech issues, security updates, or website maintenance.  How can you manage your technology most securely for the best price and fewest resources?

MIssion-driven technology management has been at the heart of Tech Networks for the past 23 years and we compiled a list of ways you can utilize additional resources to support your technology needs.

Utilize an IT Help desk

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Help desks are key to maximizing your productivity and making the best use of your time. For a busy business, having the ability to call and receive technical assistance from someone who’s sole job is to troubleshoot can be very beneficial. It's the help desk technicians responsibility to reply to your issues in a personable and timely manner to alleviate your frustration. Help desks can also assist with resetting passwords, fixing printers, and helping people troubleshoot device issues.

Hire a consultant 

IT consultants can give your business the expertise in areas in which you cannot afford to hire. You may desire an IT consultant to visit your office once a week or once a month to provide onsite help and make sure everything is working as it should. Consultants also offer an expert opinion on smart technology investments and can help plan your technology budget.  A consultant can also perform the larger technology projects when a server upgrade, move to the cloud, or backup solution is needed. 

Make a strategic technology plan

It's important to have a plan for keeping your technology updated, and making sure you have a budget to do so. While this can take a back-burner to other organizational pressures, planning ahead can save money and a great deal of stress. Creating a strategic technology plan can lay a framework for what you aim to accomplish within the next year or 5 years. Think about how your employees are using technology – does a BYOD device policy need to be implemented? Are more people working from home? Asking these questions evaluates where you are now and where you want to be some time in the future.

Form a tech committee

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If you have a strategic technology plan in place, how will you make sure it’s executed properly? There might be a list of technology projects you’d like to implement throughout the year. Creating a team to see what technology needs to be implemented (and make sure it’s executed) is key to achieving your technology goals. This is where you can also enlist the help of an IT consultant to act as an advisor for your technology committee.

See if a MSP is the right fit for you

Have you evaluated your current technology infrastructure and realize that things could be more easily managed with the use of outside help? A managed service provider (MSP) can do a lot of the tedious work for you using state of the art tools to ensure your data and IT assets are up-to-date, secure, and monitored at all times. With the right backups, patching, antivirus, and antimalware in place, you can go about running your business without the added worry. 

 

Tech Networks of Boston understands the technology needs of SMBs and offers customized IT services and support which help you meet your mission. We work with a variety of businesses in different industries including healthcare, transportation, construction, education, financial services, environmental, and the nonprofit sector to name a few. Contact us if you'd like to learn more.

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