Meet a Boston Techie: Tyrone McIntosh, Client Care Specialist

TyMc-WebChances are that you have already heard Tyrone McIntosh’s friendly voice if you have called the Help Desk at TNB. Tyrone, who goes by “Ty,” is our Client Care Specialist.

Ty serves as the first point of contact for people calling the Help Desk for technology support and care. After listening to the caller’s challenge, Ty creates a ticket and assigns the case to our Help Desk engineers who can provide prompt and thorough resolution. 

Working at a small nonprofit before joining TNB, Ty was once at the other end of the line. As a result, he is acutely aware of the time and monetary constraints faced by many clients. “I can empathize with a lot of callers. For me, every issue is important! Even a seemingly insignificant thing like the printer not working could lead to a missed deadline for a grant proposal and a big difference in an organization’s finances,” said Ty.

A people person, Ty enjoys the human interaction that is the core component of his job. Ty believes in giving back to his community. When not helping clients resolve their technology problems, Ty can be found taking photographs and volunteering for his church in Hyde Park.

Click here to view the full Boston Techie newsletter.

CALC-ulated Action to End the Climate Crisis

CALC Pic from Boston TechieIn January, TNB launched a new project: The Climate Action Liaison Coalition (CALC). We saw an unoccupied niche in the climate movement: small to medium sized local businesses taking targeted action to end the climate crisis. CALC is for companies who recognize that climate change is both a major threat to financial well-being and an opportunity to build a new economy based on restoring our environment and fixing our future.

In the United States, businesses are key participants in shaping public policy on environmental issues. Climate Action Liaisons work within businesses to help them meet the challenges and opportunities of climate change. Liaisons educate employees, empower leaders to advocate directly for policy solutions, and collectively influence the business community’s position on climate change issues. Working with organizations such as Citizen’s Climate Lobby, Sierra Club and 350 Massachusetts, CALC’s goal is to recruit five businesses by July 1st. Recently, Spencer Organ Company, a group that services organs in many of Boston’s churches, has hired Richard Cutler, a volunteer with The Climate Reality Project Leadership Corps, as their Climate Action Liaison.

Click here to view the full Boston Techie newsletter.

An Alliance for a More Sustainable Future

Roxbury Technology

Members of the TNB team paid a visit to Roxbury Technology’s manufacturing plant.

Roxbury Technology, LLC, one of Boston’s largest and most sustainable woman-owned businesses in the technology arena, and TNB have formed a strategic alliance. Together, we will now offer complete IT and printer services, including local help desk, remote monitoring, staff augmentation, onsite support, printer repair, and new and remanufactured computer equipment and supplies, including ink and toner, printers, and computers. 

Clients of both firms will now have the opportunity to recycle empty ink and toner cartridges for remanufacture and resale locally in Boston and the surrounding communities. Our onsite service technicians will soon distribute information packets at client sites containing instructions on how to purchase and recycle consumables and other equipment.

Click here to view the full Boston Techie newsletter.

Building Community Capital Through Technology

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Kirk Bacchus is a student at the community technology center at USES.

Peter Miller, a longtime activist in the community technology movement, pointed out that United South End Settlements (USES) is a solid local example of a thriving community technology center (CTC) during the first “thought leadership talk” at Tech Networks.  He commented, “USES established one of the first CTCs in the cadre that developed in the Boston area, the first settlement house to do so nationally, providing model open access, education and training, and partnership programs.” (Visit Peter Miller’s Website.)

The mission of USES is to build a strong community by improving the education, health, safety, and economic security of low-income individuals and families in Boston’s historic South End/Lower Roxbury and to serve as a national model of successful neighborhood engagement. 

TNB has provided technical support to USES since January 2010, and we are proud of the workforce readiness initiatives that make use of USES’ in-house community technology center:

Computer Training for Employment

This basic computer literacy class addresses fundamental knowledge of the internet, operating systems, hardware, software (especially the Microsoft Office suite), and typing in order to give students the confidence to excel in a career path in a technology specialty of their choice.

Data Entry Specialist Program

Offered in partnership with Fenway CDC, Career Collaborative, and Roxbury Community College, this program trains students in technical data entry skills. Students focus on keyboarding, word processing, spreadsheets, and databases. Additionally, students have the opportunity to participate in work-study and internships with partner organizations.

On-Line Learning Readiness

Made possible by a grant to the City of Boston and the Timothy Smith Network from the Department of Commerce, this intensive program is focused on teaching the skills needed to be truly competitive in today’s job market, including how to navigate the Internet and use both email and Microsoft Office. Students create effective resumes and cover letters, develop professional networking profiles, and acquire the skills needed to get and keep a job in today’s economy.

As Peter Miller explained, the overall practice of community technology involves a combination of the efforts of individuals, community technology centers, and national organizations with federal policy initiatives around broadband, information access, education, and economic development.  He helped us see how congruent this work is with USES’s overall mission, and with our own passions for workforce development and technology that supports social missions.

USES Community Technology Center 2

Denise Nwagu is a student at the community technology center at USES.

 

 

 

 

 

 

 

 

 

 

Click here to view the full Boston Techie newsletter.

 

 

Deborah Elizabeth Finn Joins Tech Networks of Boston to Provide Technical Advice and Strategy

A well-known independent consultant to the nonprofit community in the Greater Boston area, Deborah Elizabeth Finn joined Tech Networks of Boston (TNB) on April 1, 2013. As the Senior Technical Advisor and Strategist, Deborah will manage a selection of client engagements, and help nonprofits align their IT functions with their organizational missions.

Deborah’s role as an advisor at TNB will be critical in helping client organizations bring together resources and need seamlessly through strategic use of information and communication technologies.

“Deborah is a unique source of information, optimism, and connections for the nonprofit and technology communities. She has a wonderful capacity to understand technology and communicate empathetically with non-technical executives,” according to John Marchiony, Vice President of Client Engagement.

Deborah Elizabeth Finn Joins Tech Networks of Boston

As an independent consultant for the past decade, Deborah has worked with a diverse array of clients, including Community TechKnowledge, the Massachusetts Nonprofit Network, Health Care For All/Community Catalyst, Third Sector New England, the Boston Foundation, the Labor Guild, the Rhode Island Foundation, the Massachusetts Institute for a New Commonwealth, the Public Conversations Project, Massachusetts Law Reform Institute, IDEAS Boston, and Perkins School for the Blind. Prior to that, she was TechFoundation”s national nonprofit liaison officer and director of the foundation”s Boston Tech Connect program.

Heavily involved in the nonprofit technology community in Boston, Deborah is a founding member of the Information Systems Forum, the Ethos Roundtable, Mission-Based Massachusetts, and the Boston Technobabes.

Deborah joins Michael Fenter, Vice President of Technical Services; David Gleason, Vice President of Strategic Solutions; and John Marchiony, Vice President of Client Engagement, as part of the expansion of TNB’s executive team. This executive team build out is part of TNB’s commitment to provide people-centric IT care services to its customers.

Southie Trees and Climate Change

On Wednesday, November 7th,  I arrived in New York City and stepped into the midst of the freak snow storm that came in on the heels of Hurricane Sandy.  I was caught off guard by the snow.  But I wasn’t nearly as unprepared as the London Planetrees, the Honey Locusts, and the Norway Maples whose leaves were still on their branches when Sandy and the snow hit.

As I jogged through the snow the next morning, it became very clear that there were hundreds of  downed trees in the five boroughs.  Irreplaceable street trees had failed to shed their leaves in time, leaving their great heavy boughs vulnerable to the ponderous weight of the wet snow.  Others couldn’t survive the heavy winds.  Here muddy spring-like conditions were the culprit.  Without being anchored in deep-frozen ground, the trees pitched over, their twisted roots torn from the soil.

The situation in the local cemetery was no better.  Trees meant to shade graves for generations to come were toppled over tombstones like soldiers on a civil war battlefield.  For someone who knows the effects of climate change on trees, it was a sobering sight.  Pollution, road salt and soil compaction are responsible for claiming the life of an average street tree within seven to fifteen years.   A warming climate will increase the burden of insect infestations, season shifts, droughts,  and violent storms on all trees, including those that create our urban canopy.

Hurricane Sandy was a wake up call for many of us.  But for me, it was about the trees.  In the months preceding my trip to NY,  I had begun to question some of my assumptions about how I could best leverage Tech Networks resources to preserve our environment.  When I started Southie Trees as a “do gooder” program with one full-time employee

george's island tree

working at Tech Networks of Boston, I imagined us working with volunteers to  preserve heritage trees and plant new ones for future generations.   The program exceeded most people’s expectations.  We rescued trees in parks, on streets and in housing projects.  We helped all kinds of neighborhood groups apply for grants for new trees and organized volunteers to plant and water them.  We educated kids in schools, cleaned up tree pits, and appeared in a documentary film about trees in South Boston.

Back in storm-ravaged New York, I spent one evening at an old armory in Brooklyn where displaced seniors from Far Rockaway were lying on cots, waiting for the flooding to subside.   At 2:00AM, as I journeyed back to my sleeping place, I made my decision.  For me, Southie Trees was not the right point of intervention in the system.  As fast as we planted trees, we were losing them.  With climate change in the picture, we were never going to meet our goal of improving the tree coverage in South Boston.

“You have to lead from where you are.”  That’s what Craig Altemose, founder of the Better Future Project, told me a few months ago.  Suddenly, it made sense to me.  I’m a small business owner.  I’ve spent the last 18 years working with small businesses and small non-profit organizations.  While there are many rewards to being a small business owner, ample free time is usually not one of them.  Like other small business owners, as I grew my business, I hired people to do what I no longer had time to do.  What if I were to hire someone full-time to advocate for a real solution to climate change?  Now the question is:  Are there other businesses like mine who would gladly include one percent of sales if they believed that their actions were key in the fight against climate change?

We started the Climate Action Liaison Coalition to answer that question.  The momentum behind the program is rapidly building.  Very soon, it will be apparent to all that there are many business owners today who are ready to step up and take action.  We look forward to working with them.

I’m sure you are wondering what happened to Southie Trees.  Our “do gooder” program is alive and well.   Thank you, Donna Brown and the South Boston Neighborhood Development Corporation, for taking over the funding the program.  We also owe a debt of gratitude to  Bethany Lawlor, the Southie Trees program coordinator, who kept it going.  Bethany now works for SBNDC.

New Executives Reinforce Tech Networks of Boston’s Commitment to People-Centric IT Care

Tech Networks of Boston (TNB) today announced the arrival of three new executive team members as part of its commitment to provide people-centric IT care services to its customers. Michael Fenter and David Gleason started with TNB this month, joining John Marchiony, who arrived in November, 2012.

The team at TNB adopted the mantra of “We’re Better Together” in 2010 with the launch of the company’s collaborative technology management initiative. Susan Labandibar, President and Chief Mission Officer, sees the expansion of the executive team as an important milestone in TNB’s evolution. “David, John and Michael will help prioritize the people element of our technology solution. All three are highly committed to caring for our clients, our colleagues and members of our communities.”

Michael Fenter, a 14-year veteran of a national managed IT services firm, joins TNB as Vice President of Technical Services. Fenter will harness his IT service and management experience to allow TNB’s clients to experience a mature information technology function that serves human needs.

As Vice President of Strategic Solutions, David Gleason will provide technical leadership and direction to help organizations discover and deploy effective solutions that help further organizational missions and goals. David has 30 years of consulting experience in the IT field, the last 8 of which have been in CTO and interim CIO roles for major nonprofit organizations.

John Marchiony, Vice President of Client Engagement, aims to ensure that people at all levels of the client organization feel empowered to learn, manage information, and communicate easily in a safe and supportive computing environment. Marchiony has contributed to the success of organizations like the Liberty Science Center, The Computer Museum, WGBH, and the United States Olympic Committee Paralympic Division.

Southie Trees: A Year in Review

2012 was a year of achievement and successful advocacy for Southie Trees.

Spring projects included mulching and planting flowers along Broadway and the planting of 11 trees through the Grow Boston Greener Grant. During the summer, a Water-A-Tree Program was implemented, a deep root feed was held on Castle Island with Jason Mraz, and a survey of the street trees on West Broadway was conducted. In the fall, we planted trees with Excel High and South Boston Catholic Academy.

Southie Trees - Tree Planting

In all, Southie Trees planted 14 trees, mulched and cared for over a hundred more, and increased community involvement in preserving trees.

In light of Hurricane Sandy and other extreme weather events, Tech Networks has decided to redirect its efforts to tackle the broader issue of climate change in 2013. Going forward, we are grateful to Donna Brown and South Boston Neighborhood Development Corporation for sustaining the Southie Trees program. For more information, email southietrees1@gmail.com.

Meet a Boston Techie: Benjamin Tuck, IT Services Manager

Ben Tuck is an IT Services Manager at Tech Networks of Boston

Benjamin Tuck is an IT Services Manager at Tech Networks for three Collaborative Technology Management clients: St. Francis House, Next Street Financial and MBL International.

In his multifaceted role, Ben acts as the de-facto Chief Information Officer, Chief Technology Officer, Manager of Application Technologies, Manager of Technology Assets, and Network Systems Administrator for his three clients. Ben enjoys the close working relationships that his role as an IT Services Manager enables him to have.

A collaborative approach deepens my understanding of the client’s environments and processes. This helps me implement strategic IT planning and avoid a reactionary approach to IT management,” said Ben. Thoroughly dedicated to his clients, Ben also takes out time to volunteer for several other nonprofit clients.

Martin Luther King Day of Service

Martin Luther King, Jr. Day. celebrates Dr. King’s instrumental role in ensuring civil rights, peace, and equality in America.

Martin Luther King Jr. once said, “Life’s most persistent and urgent question is, What are you doing for others?“ On this MLK Day of Service, several members of the Tech Networks team will join millions of Americans from all walks of life to serve their neighbors and communities. We encourage you and members of your organization to join us in making an impact on your community.

Here are two wonderful events being held by our clients that you can participate in:

City Mission Society of Boston:
Martin Luther King Day of Service and Learning
Saturday, January 19, 2013

Live The Dream. Honor the legacy of Dr. King by doing service in your community. People who are incarcerated, inner city school children, homeless individuals, elders and others will benefit from your service. Join us to make a difference in your life and the lives of others.

Time: 10:00 am to 3:00 pm
Address: United Parish of Brookline, 210 Harvard Street, Brookline, MA
More Information: Call Carl McDonald at 617.742.6830 x 210

Boston Children’s Chorus:
10th Annual Dr. Martin Luther King, Jr. Tribute Concert 

Monday, January 21, 2013

Boston Children’s Chorus (BCC) presents Content of Character in partnership with New England Conservatory. Two shows will showcase the musical excellence of BCC in harmony with the social vision Dr. King laid out to a captive nation. A special guest will join the young singers on stage as they unify to pay tribute, and celebrate Dr. King’s memory.

Time: 2:00 pm and 7:00pm
Address: Jordan Hall, 30 Gainsborough Street, Boston, MA
More information: Call 617.778.2242 or email John Connolly (jconnolly@bostonchildrenschorus.org)

To find other service projects in your neighborhood please visit http://mlkday.gov/